Terms of Use

Effective Date: February 28, 2025

These Terms of Use (the “Terms of Use”) are entered into by and between you (the “User,” “you,” or “yours”) and Hartford HealthCare Corporation and its affiliates (“HHC,” “we,” “our,” “us”) and govern your access to and use of the Service (as defined below) when used in connection with the HHC 24/7 website, mobile applications, and other online services (collectively, the “Platform”). These Terms of Use do not apply to any other program or service of HHC.

Please read the Terms of Use carefully before using the Service. By using the Service or accessing the Platform, you accept and agree to be bound by and abide by these Terms of Use. If you do not agree to these Terms of Use, then you should not access or use this Service or access the Platform.

These Terms of Use also incorporate by reference any additional terms and conditions posted by HHC, through the Platform, the Service or otherwise made available to you by HHC, including and our Privacy Policy found at https://www.hhc247.org/privacy-policy and Provider’s Notice of Privacy Practices.

These Terms of Use may, from time to time, be modified or changed without notice to you. Please review these Terms of Use periodically to keep informed of any changes. Your continued access to or use of the Service after any such change constitutes your acceptance of the change. No change will apply retroactively to any dispute that arose before we posted or otherwise made the change available. If you do not agree to any such change, you must stop using the Service. We may, without notice and liability, change the Service, stop providing the Service or certain features or programs of the Service, to you or to Users generally, or create usage limits for the Service. Subject to applicable law, we may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if, in our sole determination, you violate any provision of these Terms of Use, or for no reason.

By accessing or using the Service, or otherwise indicating your consent by clicking “Continue,” “I Accept,” or any similar button provided in connection with these Terms of Use you are agreeing to be bound by these Terms of Use and affirm that you are at least 18 years of age. You acknowledge and agree that you have reviewed and accept these Terms of Use.

IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY PHONE NUMBER OR YOUR HEALTH CARE PROVIDER IMMEDIATELY. IF YOU ARE THINKING ABOUT SUICIDE, OR IF YOU ARE CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS, OR IF YOU FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN ANY DANGER, OR IF YOU HAVE ANY MEDICAL EMERGENCIES, CALL 911 IMMEDIATELY AND NOTIFY ANY RELEVANT AUTHORITIES. THE SUICIDE HOTLINE NUMBER IS 988 OR 800-273-8255 IF YOU ARE FACED WITH AN IMMEDIATE OR EMERGENT CRISIS. THERE ALSO MAY BE OTHER NATIONAL, REGIONAL, AND STATE RESOURCES AVAILABLE TO YOU. PLEASE DO NOT USE THE PLATFORM WHILE DRIVING. THE PLATFORM REQUIRES YOU TO BE ENGAGED IN A VIDEO, AUDIO OR TEXT CONVERSATION WITH A PROVIDER DURING THE VIRTUAL VISIT SERVICE AND TO BE INTERACTIVE.

BY ACCEPTING THESE TERMS OF USE, YOU ARE ALSO AGREEING TO RECEIVE COMMUNICATIONS ELECTRONICALLY, AS FURTHER DESCRIBED BELOW.

1. Definitions 

The following definitions apply to these Terms of Use. Additional defined terms are indicated throughout these Terms of Use: 

“Applicable Laws” means all state and federal laws and regulations that apply to the Service. 

“Assessments” means the Symptom Checker and clinical assessment and information gathering tools and other information outputs available on the Platform. 

“Provider(s)” means physicians and other health care providers, employed, contracted or otherwise engaged by HHC to provide healthcare services via the Platform. 

“Service” means the Symptom Checker and/or Assessments, Virtual Visit Service, and other functionality provided on or through the Platform, including integration of medical records, connection to other third-party services (e.g. laboratory and pharmacy services), administrative and customer support, scheduling and payment, and other services that we may add from time to time to the Virtual Visit Service.

“Symptom Checker” means the artificial intelligence-enabled symptom checker and other AI-based information gathering and output tools. 

“Virtual Visit Service” means the online interfaces, clinical services, and properties (including, mobile services, websites, software) that allow you to interact with Providers, and the care team for communication, consultations, assessments, and treatment.

2. The Service 

Through use of the Virtual Visit Service, HHC enables direct interaction with Providers through sharing of personal health information (“PHI”) or through virtual consultation with such Providers, and also enables the use of other third-party services. Additionally, as part of the Service, HHC through use of the Platform, provides Assessments to help people to make informed health decisions. The Virtual Visit Service is provided through Providers affiliated with HHC.

2.1 Eligibility. You may use the Service only in compliance with these Terms of Use and all Applicable Laws. You may only use the Service if you are located in the United States, and the Virtual Visit Service only if you are located in Connecticut, Massachusetts, New York and Rhode Island. You must not use the Service if you were previously removed from the Service by HHC. In addition to the foregoing, you represent and warrant that you are not a resident of (and will not use the Service in) a country that the U.S. government has embargoed for use of the Service, and that you are not named on the U.S. Treasury Department’s list of Specially Designated Nationals or any other applicable trade sanctioning regulations. Any use of the Service by a User that is not eligible under and according to these Terms of Use is prohibited, and we have no responsibility or liability for any such prohibited use.

2.2 No Clinical Advice.  ALL OF THE MATERIAL AND INFORMATION PROVIDED THROUGH THE PLATFORM OR SERVICE (except when receiving clinical services from a Provider through the Virtual Visit Service), INCLUDING TEXT, GRAPHICS, PHOTOGRAPHS, IMAGES, MESSAGES, ARTICLES, POSTS, SIMULATED VIRTUAL CONVERSATIONS, FORUM POSTINGS, AND ANY OTHER MATERIALS, ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL CLINICAL ADVICE OR TREATMENT (TOGETHER, “MATERIALS”). EVEN WHEN ASSESSMENTS ARE BASED ON CLINICAL PROTOCOLS, SUCH ASSESSMENTS DO NOT CONSTITUTE CLINICAL CARE, ADVICE OR DIAGNOSIS ,SHOULD NOT BE CONSTRUED AS SPECIFIC INSTRUCTIONS FOR INDIVIDUAL USERS AND DO NOT CREATE A PHYSICIAN PATIENT RELATIONSHIP. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING YOUR HEALTH. NEVER DISREGARD PROFESSIONAL CLINICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF ANY INFORMATION PROVIDED TO YOU THROUGH THE SERVICE. ADDITIONALLY, HHC DOES NOT PROMISE ANY PARTICULAR RESULTS WITH REGARDS TO YOUR HEALTH IN CONNECTION WITH YOUR USE OF THE SERVICE. The Assessments and any other Materials provided through the Platform or the Service may include reference to certain pharmaceuticals. These pharmaceuticals may not be available in all jurisdictions, and in some jurisdictions, they may require a prescription or advice regarding the local brand name from an authorized healthcare professional. The Assessments and Materials are provided for informational purposes only and should not be constructed as specific instructions for individual users or as a substitute for clinical advice, diagnosis, or treatment. Unless specifically prescribed or ordered to you by one of the Providers, HHC does not recommend or endorse any specific medication, tests, clinicians, products, procedures, opinions, or other information that may be mentioned through the Service. Reliance on any information provided through the Service, or by other members of the Service, is solely at your own risk. 

2.3 Clinical Advice through the Service and Risks of Telehealth Services.  To the extent you proceed to a Virtual Visit, you consent to receive clinical care from the applicable Provider using remote electronic communications, such as interactive chat, audio, and/or video communications, specifically through your use of the Virtual Visit Service, where such clinical care may include diagnosis, consultation, treatment, and transfer of electronic medical records and medical data. Please refer to the Virtual Care Consent and any supplement thereto https://hhc247.org/virtual-consent-form for more information regarding risks associated with remote care services and communications. 

2.4 Users.  Whether you register an account on the Platform or use the Service without registering an account, you may access the Service and functionality that we may establish and maintain from time to time and in our sole discretion subject to these Terms of Use. We may maintain different types of accounts for different types of Users (“User Account(s)”). To access certain features or areas of the Service, you may be required to provide personal and/or demographic information as part of a registration or login process. If requested, you also agree to provide contact information for a personal contact and/or a close family member or relation, to your Provider through your User Account, to act as an information source in case of a mental health crisis or other emergency where knowledge of your location is crucial. We may reject, or require that you change, any user name, password, or other information that you provide to us in registering.

You may never use another Users’ User Account. When creating your User Account, you must provide accurate and complete information, and you must keep this information up to date (this includes your contact information, so that we can reliably contact you). You are solely responsible for the activity that occurs on your User Account, and if you are required to provide a password for your User Account, you must keep it secure. You must notify HHC immediately of any breach of security or unauthorized use of your User Account. HHC will not be liable for any losses caused by any unauthorized use of your User Account. 

As set forth in the Privacy Policy, HHC may use the information provided by you to send you Service-related notices by email, or any other contact form you may provide us with (including your phone number for calls or text messages), and you agree to receive such notices. HHC is not responsible or liable for any loss, injury, or claim of any kind resulting from your failure to receive or read these communications, or from your failure to comply with any treatment recommendations contained in these communications. 

2.5 Service Location.  The Service is available in Connecticut, Massachusetts, New York and Rhode Island. You may not use the Virtual Visit Service if you are located outside of these states at the time of the applicable visit. 

3. License Grant

Subject to the terms and conditions of these Terms of Use, you are hereby granted a non-exclusive, limited, revocable, non-transferable, non-sublicensable license to access and use the Service, during the term of these Terms of Use, solely for your personal, noncommercial use and the permitted features of the Service. Organizations, companies, and/or businesses may not become members and must not use the Service, without express prior written consent from HHC. HHC may terminate this license at any time for any and all reason. 

4. Compliance with Applicable Laws; Export Control

The Platform is subject to United States export control laws and regulations. You may not export or reexport the Platform to certain countries or those persons or entities prohibited from receiving exports from the United States. In addition, the Platform may be subject to the import and export laws of other countries. You agree to comply with all United States and foreign laws related to use of the Platform.

5. Electronic Communications and Communications Transmitted to this Site

By visiting the Platform, providing us your phone number or email address, or by sending emails to us, you are knowingly and voluntarily consenting to receive communications from us electronically. We will communicate with you by email, phone call, SMS text message, or by posting notices on the Platform. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You are not required to provide this consent and this consent is not a condition to purchasing any property, goods, or services. If you do not provide this consent to be contacted via the methods above, please do not use the Platform or provide a phone number or e-mail address on this Platform. You understand that while these communications will generally ask you to log in to your account to receive detailed health information, it will disclose that you have an activity or task related to the Service. Accordingly, it is your responsibility to use contact details that provide you with the level of confidentiality you desire.

You understand that it is not possible to guarantee that any transfer of information over text messaging or e-mail is 100% timely, complete, accurate, private or secure. As a result, we cannot guarantee the timeliness, completeness, accuracy, privacy or security of your information when it is sent via a text message or e-mail. By asking us to transmit information to you through text messaging or e-mail, you accept all risks associated with the transmission.

6. Prohibited Uses

You agree that you will not use the Platform and the Service for any purpose that is unlawful or that is otherwise prohibited by these Terms of Use. You agree that you are responsible for your own conduct while using the Platform or Service and for any consequences thereof. You agree not to engage in any of the following prohibited activities: (i) copying, distributing, disclosing, or exploiting any part of the Service in any medium, including by any automated or non-automated “scraping”; (ii) using any automated system, including “robots,” “spiders,” “offline readers,” etc., to access the Service in a manner that sends more request messages to servers than a human can reasonably produce in the same period of time by using a conventional online web browser (except that HHC grants the operators of public search engines revocable permission to use spiders to copy publicly available materials from the HHC 24/7 website for the sole purpose of, and solely to the extent necessary for, creating publicly available searchable indices of the materials, but not caches or archives of such materials); (iii) systematically downloading or storing Service content; (iv) transmitting spam, chain letters, or other unsolicited email; (v) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service; (vi) taking any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our infrastructure; (vii) uploading invalid data, viruses, worms, or other software agents through the Service; (viii) collecting or harvesting any personally identifiable information, including account names, from the Service; (ix) using the Service for any commercial solicitation purposes; (x) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, or hiding or attempting to hide your identity; (xi) interfering with the proper working of the Service; (xii) reverse engineering, decompiling, or disassembling any part of the Service, except where such restriction is explicitly prohibited by applicable law; (xiii) restricting or inhibiting any other person from using the Service; (xiv) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; (xv) bypassing the measures we may use to prevent or restrict access to the Service, including features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein; or (xvi) using or accessing the Service in an abusive, excessive, or inappropriate manner as determined in the sole discretion of HHC; or (xvii) otherwise engaging in inappropriate behavior through the Service. 

You agree not to post User Content (as defined below) that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; (iv) may constitute or contribute to a crime or tort; (v) contains any information or content that we deem to be unlawful, harmful, fraudulent, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, obscene, pornographic, or otherwise objectionable; (vi) contains any information or content that is illegal (including the disclosure of insider information under securities law or of another party’s trade secrets); (vii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or (viii) contains any information or content that you know is not correct and current; or (ix) violates any school or other applicable policy, including those related to cheating or ethics. You agree that any User Content that you post does not and will not violate third-party rights of any kind, including any Intellectual Property Rights or rights of privacy. 

If the Service permits interaction with other Users, you are solely responsible for such interactions. HHC shall have no liability for your interactions with other Users, or for any User’s action or inaction. We reserve the right, but have no obligation, to monitor disputes between you and other Users.

7. Trademarks and Copyrights

The trademarks, logos, service marks, images, trade dress on and copyrights to the Platform and      Service (the “Marks and Works”) are the property of HHC or its licensors, their content providers, or licensors and protected by United States and international laws. Nothing contained on the      Platform and the Service should be construed as granting you, by implication, estoppel, or otherwise, any license or right to use any Marks and Works without the written permission of HHC, or such third-party that may own the Marks and Works. Your use or misuse of the Marks and Works is strictly prohibited. This restriction includes downloading, copying, reproducing, transmitting, publicly performing, distributing, commercially exploiting, adapting, translating, or modifying any content from the Platform and the Service for any purpose other than your own personal use. You are advised that the HHC and its licensors will aggressively enforce their intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

8. User Content

You may choose to, or we may invite you to, share or submit comments or ideas about the Platform or the Service (“Submissions”). By sharing or submitting Submissions, such Submissions will be treated as, non-confidential, non-proprietary and will become the exclusive property of HHC or its licensors even if these Terms of Use or any other agreement you have entered into with us is later terminated or amended. We will not pay you or anyone else for any Submissions that you provide which are used by us. Additionally, you acknowledge that you have full responsibility for any such Submissions you make, including its legality, reliability, appropriateness, originality, and copyright. Some areas of the Service or Platform may allow Users to submit, post, display, provide, or otherwise make available content such as profile information, comments, questions, reviews on the Apple App Store or Google Play Store and other content or information (other than protected health information that you submit or that we obtain from other sources, any such materials a User submits, posts, displays, provides, or otherwise makes available with respect to the Service is referred to as “User Content”). We claim no ownership rights over User Content created by you. The User Content you create remains yours. However, you understand that if portions of the Service allow other Users to view, edit, share, and/or otherwise interact with your User Content, by providing or sharing User Content through the Service, you agree to allow others to view, edit, share, and/or interact with your User Content in accordance with your settings and these Terms of Use. HHC has no control over and is not responsible for any use or misuse (including any distribution) by any third party of User Content. 

By submitting, posting, displaying, providing, or otherwise making available any User Content on or through the Service, you expressly grant, and you represent and warrant that you have all rights necessary to do so and you hereby grant, to HHC a royalty-free, fully paid-up, sublicensable (through multiple tiers), transferable, perpetual, irrevocable, non-exclusive, worldwide license, without additional consideration to you or any third party, to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, perform and display (publicly or otherwise), adapt, analyze, exploit, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for any purpose (including promotional and marketing purposes). You also hereby grant each User of the Service a non-exclusive license to access your User Content through the Service, and to use, reproduce, distribute, display and perform such User Content as permitted through the functionality of the Service and under these Terms of Use. If you choose to make any of your personally identifiable or other information publicly available through the Service, you do so at your own risk.

For the purposes of these Terms of Use, “Intellectual Property Rights” means collectively, the Marks and Works, all patent rights, moral rights, rights of publicity, goodwill, and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals, and extensions thereof, under the laws of any state, country, territory, or other jurisdiction. In connection with your User Content, you affirm, represent, and warrant the following:

  1. You have the written consent of each and every identifiable natural person in the User Content, if any, to use such person’s name or likeness in the manner contemplated by the Service and these Terms of Use, and each such person has released you and HHC from any liability that may arise in relation to such use. 
  2. You have obtained and are solely responsible for obtaining all consents as may be required by law to post any User Content relating to third parties.
  3. Your User Content and HHC’s use thereof as contemplated by these Terms of Use and the Service will not violate any law or infringe any rights of any third party, including but not limited to any Intellectual Property Rights and privacy rights.
  4. HHC may exercise the rights to your User Content granted under these Terms of Use without liability for payment of any guild fees, residuals, payments, fees, or royalties payable under any collective bargaining agreement or otherwise.
  5. To the best of your knowledge, all your User Content and other information that you provide to us is truthful and accurate. 

HHC takes no responsibility and assumes no liability for any User Content that you or any other User or third-party posts, sends, or otherwise makes available through the Service. You shall be solely responsible for your User Content and the consequences of posting, publishing it, sharing it, or otherwise making it available on the Service, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose, and you agree that HHC shall not be liable for any damages you allege to incur as a result of or relating to any User Content. We may (but have no obligation to) monitor, evaluate, alter, or remove User Content before or after it appears on the Service, or analyze your access to or use of the Service, for any or no reason.

9. Third-Party Materials

The Platform or Service may contain links to third-party sites, information, products, services, or other materials not owned or controlled by HHC (“Third-Party Materials”). HHC does not endorse, warrant, or assume any responsibility for any Third-Party Materials and is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made in these Third-Party Materials. Third-Party Materials are subject to their own intellectual property rights, and may not be reproduced without such Third Party consent. You should review the terms and conditions of use and privacy policies of all Third-Party Materials. To the fullest extent permitted by applicable law, you further acknowledge and agree that HHC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party website or resource.

10. Mobile Application Terms

The Platform may incorporate, include or otherwise make software available to you to access the Service via a mobile device (“Mobile Applications”). To use any Mobile Applications, you must have a mobile device that is compatible with the Mobile Applications. HHC does not warrant that the Mobile Applications will be compatible with your mobile device. You may use mobile data and incur additional charges from your wireless carrier when using the Service. You agree that you are solely responsible for any such charges. HHC hereby grants you a non-exclusive, non-transferable, revocable license to use a compiled code copy of the Mobile Applications for one User Account on one mobile device owned or leased solely by you, for your personal use. You may not (i) create multiple User Accounts; (ii) modify, disassemble, decompile, or reverse engineer the Mobile Applications, except to the extent that such restriction is expressly prohibited by law; (iii) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the Mobile Applications to any third-party or use the Mobile Applications to provide time sharing or similar services for any third-party; (iv) make any copies of the Mobile Applications; (v) remove, circumvent, disable, damage, or otherwise interfere with security-related features of the Mobile Applications, features that prevent or restrict use or copying of any content accessible through the Mobile Applications, or features that enforce limitations on use of the Mobile Applications; or (vi) delete the copyright and other proprietary rights notices on the Mobile Applications. You acknowledge that HHC, its licensors and third-party partners may from time-to-time issue upgraded versions of the Mobile Applications and may automatically electronically upgrade the version of the Mobile Applications that you are using on your mobile device. You consent to such automatic upgrading on your mobile device and agree that the terms and conditions of these Terms of Use will apply to all such upgrades. Any third-party code that may be incorporated in the Mobile Applications is covered by the applicable open source or third-party license EULA, if any, authorizing use of such code. The foregoing license grant is not a sale of the Mobile Applications or any copy thereof, and HHC or its third-party partners or suppliers retain all right, title, and interest in the Mobile Applications (and any copy thereof). Any attempt by you to transfer any of the rights, duties, or obligations hereunder, except as expressly provided for in these Terms of Use, is void. HHC and its licensors reserve all rights not expressly granted under these Terms of Use. If the Mobile Applications are being acquired on behalf of the United States Government, then the following provision applies. The Mobile Applications will be deemed “commercial computer software” and “commercial computer software documentation,” respectively, pursuant to DFAR Section 227.7202 and FAR Section 12.212, as applicable. Any use, reproduction, release, performance, display, or disclosure of the Service and any accompanying documentation by the U.S. Government will be governed solely by these Terms of Use and is prohibited except to the extent expressly permitted by these Terms of Use. 

10.1. Apple iOS Terms.  If you are accessing or using the Platform through an Apple device, the following terms and conditions are applicable to you: 

  1. To the extent that you are accessing the Platform through an Apple Device, you acknowledge that these Terms of Use are entered into between you, HHC and Apple, Inc. (“Apple”) is not a party to these Terms of Use, other than as third-party beneficiary as contemplated below.
  2. Any licenses granted to you by these Terms of Use are subject to the permitted Usage Rules set forth in the App Store Terms of Service at https://www.apple.com/legal/internet-services/itunes/us/terms.html and any third-party terms of agreement applicable to the App. 
  3. You acknowledge that HHC, and not Apple, is responsible for providing the mobile app and content.
  4. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or any support services to you with respect to the App.
  5. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
  6. Notwithstanding anything to the contrary herein, and subject to the terms these Terms of Use, you acknowledge that HHC, and not Apple, is responsible for addressing any claims you may have relating to the App, or your possession and/or use thereof, including, but not limited, to: (i) product liability claims; (ii) any claim that the mobile app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
  7. You agree that if the App, or your possession and use of the App, infringes on a third-party’s intellectual property rights, you will not hold Apple responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claims.
  8. You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement, and that, upon your acceptance of the terms and conditions of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof.
  9. When using the App, you agree to comply with any and all third-party terms that are applicable to any platform, website, technology or service that interacts with the App.
  10. Your use of real time route guidance on the mobile app is at your sole risk. Location data may not be accurate.

10.2 Google Play Terms. If the mobile app is provided to you through Google Inc. (“Google”) the following terms and conditions are applicable to you: 

  1. You acknowledge that Google is not responsible for providing support services for the App. 
  2. If any of the terms and conditions in these Terms of Use are inconsistent or in conflict with the Google Play Developer Distribution Agreement at https://play.google/developer-distribution-agreement.html. If there is a conflict between these Terms of Use and the Google Play Developer Distribution Agreement, the Google Play Developer Distribution Agreement will apply.

10.3 Geolocation Terms.  The Service may include and/or make use of certain functionality and services provided by third-parties that allow HHC to include maps, geocoding, places and other content as part of the Service (“Geo-Location Services”). Geo-Location Services may be provided by either (i) Google and will be governed by Google’s then-current Google Terms of Service and the Google Maps/Google Earth Additional Terms of Service; or (ii) Apple and will be governed by Apple’s then-current Privacy Policy.

11. Consent to Electronic Communications 

By accessing or using the Service, you are consenting for HHC, its Providers, affiliates, agents, representatives, suppliers, and service providers to send you electronic communications, including email communications, push notifications and SMS text messages about the Service. You understand that SMS text messages and unencrypted emails are not secure and run the risk of being intercepted by unauthorized parties and you accept that risk. 

You consent to receiving communications relating to the Service in electronic form. The communications covered by your consent may include, but are not limited to: (i) any initial disclosure statement or agreement governing your access to or use of the Service; (ii) any disclosure statement or agreement required by federal, state, provincial, territorial, or local law, including any disclosure or agreement pursuant to the federal Health Insurance Portability and Accountability Act (iii) any notice, alert, or letter regarding your access to or use of the Service updates in connection with Assessments or from third-party health care providers, pharmacy, and laboratory services; (iv) any other disclosures, notices, or communications in connection with the registration, opening, and maintenance of your User Account or other transaction communications relating to the Service; and (v) any marketing communications related to the Service. Such electronic communications may include your name and certain information about your use of the Service, including health-care information that you received on the Service in this manner. Electronic communications may be reviewed by any party, including HHC and the Providers, with access to your User Account, the email address and mobile phone number you have provided to us, or the hardware or software you use to view your information or your email address. 

You may not access or use certain features of the Service unless you also provide your consent to receive electronic communications. If you wish to withdraw your consent to receive future electronic communications, you must unsubscribe from each service you have elected to receive your consent in order to completely withdraw from electronic communications. Any withdrawal of your consent to electronic communications will be effective only after there has been a reasonable period of time to process such withdrawal request. 

You agree to promptly update your contact information, including your email address, if it changes, by providing such updated information through your online User Account or by email to help.hhc247.org. 

In order to access your electronic communications, you must have a computer, mobile device, or other device with internet-browsing capabilities, an internet connection and a means to print or store notices and information through your browser software. Such technology requirements may change from time to time. Any changes in such requirements that may affect your access to electronic communications related to your access to and use of the Service will be posted on the applicable websites or mobile services. You should periodically check for such posted information. 

Upon your request, you may receive a paper copy of any communication that was provided to you electronically. If you would like a paper copy of any such communication, please email help.hhc247.org. There will be no charge for any paper copy. 

All communications in either electronic or paper format from us to you will be considered to be in writing. You should print or download a copy of this consent, these Terms of Use, and any other electronic communication that is important to you for your records. 

You acknowledge that by clicking on the “I Agree,” “Register,” “Continue,” or any similar button provided in connection with these Terms of Use, you are indicating your intent to sign up for electronic communications, and that such action shall constitute your signature. 

You acknowledge and agree that (i) your consent is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act; and (ii) you and HHC and its Providers, affiliates, agents, representatives, suppliers, and service providers, intend that the Act apply to the fullest extent possible to validate the ability to conduct business and communicate with you by electronic means.

12. Termination

These Terms of Use are effective upon your creation of an account, downloading Mobile Applications, accessing the Platform or using the Service and continue in force and effect until terminated. You may stop using the Platform and the Service at any time. HHC may terminate or suspend your use of the Service at any time and without prior notice, for any or no reason, including if HHC believes that you have violated or acted inconsistently with the terms of these Terms of Use. Upon any such termination or suspension, your right to use the Platform and Service will immediately cease, and HHC may, without liability to you or any third party, immediately deactivate or delete your user name, password, and account, and all associated materials, without any obligation to provide any further access to such materials; however, HHC will provide access to you to any of your health records in HHC’s possession as a result of these Terms of Use as may be required under applicable legal, ethical, and professional obligations. Notwithstanding anything to the contrary in these Terms of Use, Sections 2 (Our Services) through 10 (Mobile Application Terms), Section 13 (Indemnity) through 17 (Limitation of Liability), Section 19 (Privacy) through 23 (Miscellaneous) shall survive any expiration or termination of these Terms of Use. 

13. Digital Millennium Copyright Act (“DMCA”) Notice

If you are an intellectual property rights owner or an agent thereof and believe any material posted through the Service infringes upon your intellectual property rights, you may file a notification of such infringement pursuant to the DMCA by providing the following information in writing (see 17 U.S.C. §512(c)(3) for further detail):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
  4. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Such information should be sent to Hartford HealthCare Corporation, 100 Pearl Street, 2nd Floor, Hartford, CT 06103, Attention: Chief Legal Officer.

Counternotice: If a notice of copyright infringement has been filed against material posted by you on the Site, and you believe that the content is not infringing, you may send a counter notification containing the following information to Hartford HealthCare Corporation, 100 Pearl Street, 2nd Floor, Hartford, CT 06103, Attention: Chief Legal Officer:

  • Your physical or electronic signature;
  • Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
  • A statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and
  • Your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court in Washington, D.C., and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counternotice is received by HHC, HHC may send a copy of the counter notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in ten (10) business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in ten (10) to fourteen (14) business days or more after receipt of the counter notice, at HHC’s sole discretion.

You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing. In accordance with the DMCA and other applicable law, we have also adopted a policy of terminating, in appropriate circumstances and in our sole discretion, users who are deemed to be repeat infringers. We may also, in our sole discretion, limit access to the Platform and the Service, and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

14. Reliance on Information

Although HHC has attempted to provide accurate information (including any products, graphics, software, recommendations or other materials) through the Service, HHC assumes no responsibility for the completeness, reliability or accuracy of the information. The information on the r Platform or Service could include technical inaccuracies or typographical errors. HHC undertakes no obligation to verify or maintain the currency of such information. HHC may change the programs or products mentioned at any time without notice. 

15. Licensor

HHC 24/7 and the Platform is licensed to us by K Health, Inc. (“K Health”). You acknowledge and agree that these Terms of Use are entered into between you and HHC and that K Health is not a party to these Terms of Use other than as a third-party beneficiary as described below. K Health will have no warranty obligations whatsoever with respect to the Platform and the Service and is not responsible for addressing any claims you may have relating to the Platform and the Service and shall have no liability to you arising from your use of the Platform and the Service. With respect to the foregoing sentence, the indemnification, prohibited uses and intellectual property provisions of this Terms of Use, K Health is a third-party beneficiary, and you acknowledge and agree that K Health will have the right to enforce those provisions of this Terms of Use as if it were a party hereto.

16. Disclaimer of Warranty

THE SERVICE AND THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, HHC DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICE AND PLATFORM, AND ANY THIRD-PARTY MATERIALS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND QUALITY OF INFORMATION, TITLE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM HHC, OR THROUGH THE SERVICE OR PLATFORM, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, HHC, AND ITS SUBSIDIARIES, AFFILIATES, AND LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, OR CORRECT; THAT THE SERVICE AND PLATFORM WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES AND PLATFORM WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE AND PLATFORM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT HHC DOES NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE SERVICES PLATFORM MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES AND PLATFORM IS DOWNLOADED AT YOUR OWN RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICE. 

Federal law, some states, provinces, and other jurisdictions do not allow the exclusion and limitations of certain implied warranties and therefore the disclaimers and exclusions under this Terms of Use will not apply to the extent they are strictly prohibited by applicable law. All disclaimers of any kind (including in this section and elsewhere in these Terms of Use) are made for the benefit of both HMH and its affiliates and their respective shareholders, directors, officers, employees, affiliates, agents, representatives, licensors, licensees, suppliers, and service providers (collectively, the “Affiliated Entities”), and their respective successors and assigns

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HHC AND ANY AFFILIATED ENTITY BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, INTERRUPTION OF BUSINESS, LOST PROFITS OR REVENUES, LOSS OF GOODWILL, DATA NON-DELIVERY OR MIS-DELIVERY, LOSS OF USE, LOSS OF OR DAMAGE TO DATA ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SERVICE OR THE PLATFORM, ANY LINKS TO ANY THIRD-PARTY WEBSITE FROM THE SERVICE THE PLATFORM, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF HHC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INACCURACIES OR OMISSIONS IN CONTENT, AND EVENTS BEYOND OUR REASONABLE CONTROL. 

IN NO EVENT SHALL THE TOTAL LIABILITY OF HHC AND AFFILIATED ENTITIES TO YOU FOR ALL CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, COSTS LOSSES AND CAUSES OF ACTION IN THE AGGREGATE (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, OR OTHERWISE) ARISING FROM THESE TERMS OF USE, INCLUDING THE PRIVACY POLICY, OR USE OF THE SERVICES AND PLATFORM, EXCEED THE AMOUNT YOU PAID TO HHC HEREUNDER IN THE TWELVE (12) MONTHS PRECEDING THE DATE ON WHICH THE APPLICABLE CLAIM AROSE, OR $100.00, WHICHEVER IS GREATER.

ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE FOR THE BENEFIT OF BOTH HHC AND THE AFFILIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

No action arising under or in connection with these Terms of Use, regardless of the form, may be brought by you more than one (1) year after the cause of action arose; actions brought thereafter are forever barred.

18. Text Messaging and Calls 

18.1. By providing us with your telephone number you affirmatively consent to receive certain recurring HHC notifications or information via push notification, SMS text message or calls (including prerecorded calls), in order to perform and improve upon the Service, and to provide you with information and reminders regarding the Service and your care, including your registration, upcoming Service, changes, and updates. You may incur additional charges from your wireless carrier for these services, and you are solely responsible for any such charges.

18.2. You understand that while these calls, notifications or text messages will generally ask you to log in to your account to receive detailed health information, it will disclose that you have an activity or task related to the Service. Accordingly, it is your responsibility to use phone number that provides you with the level of confidentiality you desire.

18.3. You can opt-out of receiving such calls for text messages by contacting customer service at [email protected], replying STOP to any such message, and for push notifications, through your device settings. However, under certain circumstances we may still send you important administrative messages about the Service, which you may not opt out of. You understand that we may send you a text confirming your decision to opt-out. Note that you have to opt-out from each communication channel and service in order to completely withdraw from receiving all text messages. You acknowledge that opting out of calls, push notifications, and text messages may impact your ability to use certain features of the Service. However, use of the Service is not conditioned upon your consent to receive marketing or promotional text messages from HHC.

18.4. HHC and wireless carriers are not responsible for any undelivered messages. HHC will not assess any charges for calls or texts. Standard message charges or other charges from your wireless carrier may apply. 

19. Privacy

We care about your privacy. You understand that by using the Service or the Platform, you consent to the collection, use, and disclosure of your information, including (i) personal information and aggregate data; and (ii) PHI that you choose to share with us and with Providers through the Virtual Visit Service, as set forth in the Privacy Policy and the Notice of Privacy Practices (to the extent applicable). You further consent to have your personal information collected, used, transferred to, and processed in the United States, in Israel, or any other country in which Company or its affiliates or service providers maintain facilities, and/or shared with healthcare providers according to the actions you take in using the Service. The Privacy Policy and Notice of Privacy Practices may, from time to time, be modified or changed without notice to you. Please review them periodically to keep you informed of any changes.

20. Security 

HHC seeks to use commercially reasonable safeguards to preserve the integrity and security of your personal information. However, we cannot guarantee that unauthorized third-parties will never be able to defeat our security measures or use your personal information for improper purposes. 

HHC is committed to protecting the privacy of the personal information you provide to us via the Service. We use reasonable efforts to prevent unauthorized access to your information, including a secure firewall and a security infrastructure that protects the integrity and privacy of personal information submitted to us via the Service. As an additional security measure, your personal information is also encrypted during transmission using appropriate technology. Although we work hard to protect your personal information, HHC cannot guarantee the security of any information you transmit to us through online applications, and you do so at your own risk. 

21. Indemnification

You hereby agree to indemnify, defend and hold HHC and their affiliates, subsidiaries, officers, directors, agents, employees, consultants, licensors, advertisers, suppliers, partners, successors, and assigns (“HHC Indemnitees”), harmless from and against any and all claims, causes of action, allegations (threatened or pending), liabilities, losses, damages, costs and other expenses (including reasonable attorneys’ fees) arising out of or associated with (i) any breach of or violation of these Terms of Use; (ii) your use of the Platform or the Service; any information you submit, share, or upload through the Platform and the Service; (c) your violation of any applicable laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental authorities; (iii) your violation of the rights of any third party including any intellectual property, publicity, confidentiality, property, or privacy right; or (iv) your use of or access to the Service or Platform including any data or content transmitted or received by you; (v) access and use of the Service and Platform with your unique username, password, or other appropriate security code; (vii) any misrepresentation made by you. HHC reserves the right to control the defense and settlement of any third-party claim for which you indemnify HHC under these Terms of Use, and you will assist in exercising such rights. You will not settle any claim against HHC without the prior written consent of HHC. 

22. Governing Law 

These Terms of Use shall be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. The venue for any claim arising under these Terms of Use shall be the state court located in the Judicial District of Hartford, Connecticut, or the federal courts in the District of Connecticut. Both parties agree to personal and subject matter jurisdiction in the County of Hartford, State of Connecticut and waive any rights to bring a motion based upon jurisdiction or venue. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND HHC ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY.

23. Miscellaneous

23.1. Waiver.  No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other condition, and HHC’s failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

23.2. Severability.  If any part of these Terms of Use shall be determined to be invalid, illegal or unenforceable by any valid act of Congress or act of any state legislature or by any regulation duly promulgated by the United States or a state acting in accordance with the law, or declared null and void by any court of competent jurisdiction, then such part shall be reformed, if possible, to conform to the law and, in any event, the remaining parts of these Terms of Use shall be fully effective and operative insofar as reasonably possible.

23.3. Assignment.  These Terms of Use are not assignable, transferrable, or sublicensable by you except with HHC’s prior written consent. Any attempted assignment or transfer in violation hereof shall be null and void. HHC may assign, transfer, or sub-license any or all of our rights or obligations under these Terms of Use without restriction.

23.4. Entire Agreement.  This is the entire agreement between HHC and any User of the Platform and the Service relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between us with respect to such subject matter. 

24. Contact Us

If you have any questions, comments or concerns about these Terms of Use you may write to us at Hartford HealthCare Corporation, 100 Pearl Street, 2nd Floor, Hartford, CT 06103, Attention Chief Legal Officer.